# Support

<figure><img src="/files/ytMwyclh2CA7xtdftYJH" alt=""><figcaption></figcaption></figure>

## Having an issue? <a href="#having-an-issue" id="having-an-issue"></a>

If you are experiencing bugs or issues when using the MagicSea protocol, try these easy steps first:

### **Internet Browser / Device**

* Clear your internet browser cache and refresh the app/webpage.
* Restart your internet browser and/or device.
* Update your internet browser and/or device.
* Try again in incognito mode.

If these steps don't resolve the problem, try these additional product-specific steps below.

### **Connection / Wallet**

* Retry your transaction with higher gas fees.
* Disconnect and reconnect your wallet.
* Update your wallet.
* Uninstall and reinstall your wallet. <mark style="color:red;">**(Make sure you know your seed phrase first!)**</mark>

***

## **Need Further Assistance?** <a href="#need-further-assistance" id="need-further-assistance"></a>

General user support for MagicSea is available through our fantastic admins and community moderators on the official MagicSea [Discord Server](https://discord.gg/XjdN8EjYfM) and [Telegram Channel](https://t.me/tangleseaglobal)!

For the best and fastest response, we recommend to open a [#🆘-ticket](https://discord.com/channels/852909119379865641/1072224994119127102) or using the [#🚨-support](https://discord.com/channels/852909119379865641/957237221721772092) channel on our Discord Server.&#x20;

*If you choose to reach out via one of our social media channels, be aware that our team members, admins and moderators will NEVER contact you asking for personal information or for funds! Our team members, admins and moderators will NEVER DM you first!*

{% hint style="danger" %} <mark style="color:red;">**Never under any circumstances, give someone your private key/seed phrase/recovery key!**</mark>
{% endhint %}


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.magicsea.finance/welcome/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.